Job Title:
Telecommunicator
Job Code:
NU813
Posted On:
Job Type:
Full Time
Hourly Pay Rate:
$14.74
Department:

Category: Administrative

Shift: All

Education: High School or GED

Civil Service: No

Background Investigation: Yes

Arkansas DL Required: Yes

CDL Required: No

Duties include handling high stress emergency 911 calls and dispatching the appropriate police, fire and animal welfare units.

Required Skills:

  • High School diploma or GED
  • One year multi-line telephone experience
  • One year customer service experience or experience working with the public
  • One year data entry or on the job computer experience
  • Must be able to type no less than 25 WPM at a minimum 80% accuracy as measured by Criticall Dispatching Software
  • Must have experience with Microsoft Office (Word, Excel, Outlook)
  • Able to perform several mission critical tasks simultaneously and accurately
  • Able to effectively and quickly make critical decisions and exercise good judgment
  • Able to understand and independently apply complex information to a variety of circumstances
  • Must have valid AR driver’s license & clean driving record
  • No felony convictions
  • Must be able to achieve certification through Arkansas Crime Information Center
  • Must be able to remain calm and think clearly in stressful situations
  • Must be willing to work days, nights, weekends, and holidays on a rotating 12 hour shift.

Preferred Skills:

  • Experience with Computer Aided Dispatch (CAD) and Arkansas Crime Information Center certification is a plus
  • Previous work experience as a dispatcher and previous Police/Fire/EMS experience is preferred, but not required