Duties include handling high stress emergency 911 calls and dispatching the appropriate police, fire and animal welfare units.

Required Skills:

• High School diploma or GED
• Must be able to successfully complete the CritiCall Pre-Employment Testing Suite
• Must have experience with Microsoft Office (Word, Excel, Outlook)
• Able to perform several mission critical tasks simultaneously and accurately
• Able to effectively and quickly make critical decisions and exercise good judgment
• Able to understand and independently apply complex information to a variety of circumstances
• Must have valid AR driver’s license & clean driving record
• No felony convictions
• Must be able to achieve certification through Arkansas Crime Information Center
• Must be able to remain calm and think clearly in stressful situations
• Must be willing to work days, nights, weekends, and holidays on a rotating 12 hour shift (with every other Friday, Saturday, and Sunday off)

Preferred Skills:

• Experience with Computer Aided Dispatch (CAD) and Arkansas Crime Information Center certification is a plus
• Previous work experience as a dispatcher and previous Police/Fire/EMS experience is preferred, but not required
• One year multi-line telephone experience preferred
• One year customer service experience or experience working with the public preferred
• One year data entry or on the job computer experience preferred

CritiCall Pre-Employment Testing Suite