The City of Conway Information Technology department is accepting resumes for a qualified Information Support Specialist to install, maintain, and repair computers and networks. Candidates must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and possess a great problem-solving ability to fix issues and ensure functionality.

Responsibilities:

• Set up hardware and install and configure software and drivers.
• Maintain and repair equipment and peripheral devices.
• Manage Security options and software for computers and networks to maintain privacy and protection from attacks.
• Perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and education to users.
• Support departments with updates to the City’s website.
• Assist with (and eventually manage) the live streaming of City Council meetings, Board & Commission meetings, and other ad hoc public meetings.
• Other duties as assigned or required.

 

Requirements:

• Degree in information systems, computer science or a related field. A combination of education, certifications, and experience may be considered.
• Proven experience as an Information Support Specialist or similar position.
• Thorough knowledge of computer systems and IT components.
• Good knowledge of internet security and data privacy principles.
• Familiarity of web content management systems is a plus.
• Excellent troubleshooting skills.
• Exceptional communication, organization, and time management skills
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse technologies and techniques.
• Must be willing to occasionally work flexible hours depending on the schedule or requirements of the department.

 

Annual salary is $ 56,254 with a competitive benefits package. A background investigation will be conducted before employment can begin. Applications will be accepted until position is filled.

The City of Conway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, genetic information, marital status, status as a covered veteran, political status, or other legally protected status.

Submitted resumes will be subject to disclosure under the Arkansas Freedom of Information Act.