The City of Conway is accepting applications for a Telecommunicator Trainee 1 position working in the Conway Emergency Operations Center (CEOC). This role is responsible for receiving and dispatching emergency and routine calls for police, fire, ambulance, and other emergency services throughout Faulkner County. This is a critical position that requires strong communication skills, attention to detail, and the ability to remain calm under pressure.

Essential Duties & Responsibilities:

• Receive and screen emergency and non-emergency calls.
• Determine the location, nature, and priority of calls.
• Dispatch appropriate personnel and equipment using two-way radios and 911 systems.
• Provide pre-arrival instructions to callers.
• Coordinate responses with police, fire, and EMS.
• Maintain accurate records and enter data into state and national systems (ACIC/NCIC).
• Monitor dispatched units and provide updates as needed.
• Answer and forward non-emergency calls.
• Test communication equipment to ensure proper functionality.
• Work rotating shifts, including nights, weekends, and holidays.
• Be available for on-call duty 24/7 as needed.

Qualifications:

• High School Diploma or GED.
• 12 to 18 months of related experience or equivalent combination of education and experience.
• Prior experience with Southern Software is a plus.
• Must achieve Arkansas Crime Information Center (ACIC) certification.
• Must possess and maintain a valid Arkansas Driver’s License.
• APCO Certification preferred.
• Proficient in basic computer software (Word, Excel, data entry, etc.).
• Ability to handle high-stress situations with professionalism and composure.

Working Conditions & Physical Requirements:

• Moderate noise environment.
• Primarily sedentary work with some walking or standing.
• Must be able to lift and/or move up to 50 pounds occasionally.
• Requires continuous use of hands, arms, and voice communication.