Job Title:
Information Support Specialist
Job Code:
Posted On:
Job Type:
Full Time
Annual Pay Rate:

Category: Professional

Shift: Day

Education: Two Year Degree

Civil Service: No

Background Investigation: Yes

Arkansas DL Required: Yes

CDL Required: No

The City of Conway Information Technology department is accepting resumes for a qualified Information Support Specialist to install, maintain and repair computers and networks. Candidates must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and possess a great problem-solving ability to fix issues and ensure functionality.


  • Set up hardware and install and configure software and drivers
  • Maintain and repair equipment and peripheral devices
  • Manage Security options and software for computers and networks to maintain privacy and protection from attacks
  • Perform regular upgrades to ensure systems remain updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and education to users
  • Other duties as assigned or required


  • Degree in information systems, computer science or a related field. A combination of education, certifications, and experience may be considered.
  • Proven experience as an Information Support Specialist or similar position
  • Thorough knowledge of computer systems and IT components
  • Good knowledge of internet security and data privacy principles
  • Excellent troubleshooting skills
  • Exceptional communication, organization, and time management skills
  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques